Bluehost is one of the largest web hosting companies hosting about 2 million domains. The wikipedia page on Bluehost says they were founded in 1996 but according to their website’s about US page Bluehost was founded in 2003 by Matt Heaton who was CEO of Bluehost until 2011. James Grierson is current CEO of BlueHost. As of 2010, Bluehost is owned by Endurance International Group. EIG also bought sister companies of Bluehost: HostMonster, FastDomain, and iPage. Bluehost has more than 700 employees and is headquartered in Provo Utah “beneath the Wasatch Mountains.” Bluehost main office address is 560 Timpanogos Pkwy Orem, UT 84097
Bluehost has several options to contact them. They have 9 different phone numbers for sales to contact the appropriate department or main sales line. For calling customer support they have a line specifically for General support questions, another number for VPS and Dedicated, and another number for WordPress assistance. They also posted a main support number for Bluehost 888-401-4678. Bluehost also provides a main number for international customers not located in USA: International: +1 801-765-9400. In addition Bluehost has live chat support. The fact that they have phone support is nice. Because when you consider another host called Dreamhost they do not have any phone numbers for support. If you want Dreamhost to call you back they can but it costs you money. With Bluehost support does not cost money.
Bluehost sells all web hosting services: Shared, VPS, Dedicated, Cloud, and WordPress plans. Bluehost uses traditional open source hosting platform and they claim to be one of the world’s largest Cloud based hosting providers. Bluehost in particular has been heavily endorsed by WordPress. Bluehost is advertised on WordPress official website and you find Bluehost advertised on many Wordress blogs. Bluehost offers a 30-Day Money-back Guarantee. It is important to note that under their 30-Day Money-back Guaranatee policy, Bluehost currently states:
“The promotional price is for the first term only and plans renew at the regular rate. Your satisfaction is our top priority and we’re confident you’ll be pleased with our services. Still, if you try us and decide your account does not sufficiently meet your needs, you can cancel at any time for a refund as follows. If you cancel within 30 days you receive a full refund on your hosting service. If you cancel after 30 days you receive a prorated refund for the remainder of your hosting term.”
“If you register a domain with Bluehost when signing up, there is a domain fee that is non-refundable. This not only covers our costs, but ensures that you won’t lose your domain name. You’ll be free to transfer it (after required lock periods) or simply point it elsewhere at your convenience. You retain ownership of your domain until the end of its registration period unless you elect to extend it. Our money-back guarantee applies to hosting plans, but does not apply to most add-on products, such as domains, given the unique nature of their costs. There are no term commitments associated with your Bluehost account. There are no hidden fees or penalties for ending your term early should you elect to do so.”
So the first paragraph in their 30-Day money back policy sounds very good. Not only will Bluehost automatically grant a full refund if requested within the first 30 days if you are unsatisfied with your hosting experience, but if you miss the 30 day window they still entitle you to receive a prorated refund which means partial refund. The second paragraph on the other hand talks about how the domain fee is non-refundable which all hosts do because when you buy your domain it’s bought and owned by you. You will not lose it. The guarantee also says it does not apply to most add-ons.
Bluehost Review of Pros & Cons
The fact that there are no hidden terms is good and no penalties for ending your term early is also good. And obviously choosing their hosting, even on an annual basis it’s not a contract. Other web hosting companies you have to be careful with because some hosting companies allow you to pay monthly for the first month or first three months as a trial period, then you must purchase an annual subscription. Most of them do not do that but we have found some that do. However we almost missed the first thing mentioned and you might too: “The promotional price is for the first term only and plans renew at the regular rate.”
In reading other reviews we have noticed a customer complain that they did not know that the promotional price meant their signup price even though the words Promotional was not evident when checking out. They did not realize that per Bluehosts terms that the pricing would increase later. This will depend on your package but you must watch out for this because it indeed says the plans renew at the regular rate; it states this in their 30 day money back policy at the very top.
You will therefore want to note what the regular rate is for any given plan and determine whether or not you still want to go with that plan since your promotional rate is subject to being increased at Bluehost. If you are confused or if this is not listed, it is worth contacting Bluehost directly in order to clear up any misunderstanding. And now the pros and cons:
- Openly provide many phone contact numbers for sales and support for USA and international
- All web hosting options are available
- Bluehost has been endorsed and advertised officially by WordPress!
- Good Pricing
- USA hosting company
- One of the largest and oldest web hosting companies
- EIG Owned
- 30 Day Money Back policy with prorated refunds granted always thereafter!
- Promotional Pricing is subject to increasing according to Bluehosts policy.
- Bluehost has not revealed where all its data centers and offices are. Upon contacting them with live chat, we were not given this information that was asked.
Bluehost Review Summary
Bluehost is one of the most well known web hosts to choose from. Their customer support will not cost you money and is easily accessible. When we contacted support via live chat our wait time was one minute and we got someone around that time frame. Our question stated we were writing a review and could not locate any information on Bluehost data centers and Bluehost offices both in USA and internationally. We wished they would have provided us with that information so we could have put them in this review for you. So we don’t know where all their data centers are.
But since they are owned by EIG, there’s a good chance that any top tier data center where other hosting companies also owned by EIG are located that Bluehost might also be utilizing those data centers. On Hostagator’s wikipedia page they have stated that Hostgator suffered a power outage in 2013 at the Provo Utah data center and Bluehost was also effected as well as HostMonster and JustHost. In 2014 there were more blackouts but since then nothing was reported. Now that we are in 2016 this is good to see.
We think since there was no reported trouble of outages occurring in 2015 this is good to see and that whatever issue they had at the Provo Utah data center was short lived and long since resolved. Bluehost utilizes that data center likely as their primary one. Looking into Bluehost we think they have everything most people would want fair prices although we have seen hosts with lower prices they are not bad and probably industry standard.
Again we would stress that Bluehost has been endorsed and advertised officially by WordPress which was and still is a huge deal for Bluehost. When you go to WordPress’s official website and click web hosting you’ll find Bluehost first thing. Now that is cool and obviously a statement all on its own. But even besides that, this is one of the oldest and most respected hosts out there. Some advice would be don’t be thwarted away from choosing Bluehost because of a bunch of negative reviews you read. We have seen a lot of these however for every negative review you read there are at least two positive ones that can be found!
At WPHCO, WE Truly consider Bluehost’s prices and plans to be industry standard by which all the other hosts have a basis of comparison. Why is that? Again one of the oldest and most respected web hosts that exists today is Bluehost; they should be a formidable choice to consider in deciding on who your new host will be.
Lastly, the best thing we found when Reviewing Bluehost as a web hosting company is there is not a contract and no hidden hooks. They allow you to cancel at any time and will even partial refund for your remaining time. There are lots of hosts that will not refund your money past the first trial period while Bluehost will. So even if you choose them and they don’t live up to your expectations and for any reason you want switch providers, it should be easy and not costly to do so.